Meet Joe!

6 min read

We’re thankful that so many customers use commonsku as the platform to power their business and many of you have asked about our team so, we thought we would share more about the people behind the platform!    

Meet Joe Kemple, Customer Success Representative. Joe is a newly minted Canadian but hails from Derby, England.  Joe’s voice might be familiar to you if you’ve ever called us. Read on to discover Joe’s opinion on why Atticus Finch would make a good success rep at commonsku.

Where are you from?

I was born in Derby, England, where my Father still lives, and I was brought up in Nottingham (home of Robin Hood) where my Mother still is. I spent my whole life between the two cities so it’s hard just calling one home. Both Derby and Nottingham were too small for me as a young adult. I think I dreamed about moving away most days that I lived there. This is the reason I moved to sunny Canada.

Where have you traveled? What was your favorite trip?

Being from Europe I’ve done the Europe thing – seen a few beautiful countries (Ireland, France, Spain, Greece, Italy, Czech Republic, etc). My most memorable trip was when I traveled to Toronto at the age of 21. It was my first time off the European continent and as soon as I stepped off the plane I knew I wanted to stay. What impressed me most was the authenticity of the Canadian people – they just seemed so genuinely friendly that the stereotype didn’t even do them justice.

What do you enjoy doing when not at work?

I have a flare for arts and craft. Most recently, I’ve started screen-printing my own t-shirts in my apartment. I’m also a keen doodler. My desk at commonsku is a mind map of random scribbles. What I like about those hobbies is how I can have this random idea enter my thoughts and then through focus and patience, I’m able to tailor and develop it into something physical. I think just being able to create something is fascinating and if you practice regularly you can see your skills progress in no time.

  • Meal? Mexican. Doesn’t matter what, as long as it is Mexican. I think it’s that comfort feel … along with margaritas.
  • Artist? William Turner. His colors and blends are unique and imaginative. I was lucky enough to see his work being displayed at the AGO in Toronto last year – I stayed for hours and could have done so longer.
  • Documentary? Anything by Louis Theroux. If you like an awkward Brit asking undocumented questions, you’ll fall in love also.
  • Fictional character? Atticus from To Kill a Mockingbird, his whole persona exemplifies someone that works in Support. Level headed, calm, collected, and always with the right answers – he would fit in nicely here at commonsku.
Latest binge TV or movie series: Why did you like it?

The Crown. Why? I’m British. We have to watch it.

Best live band you’ve ever seen?

Red Hot Chili Peppers, Pride Park Stadium, Derby. I saw them when I was 16 and when Ben Harper supported. Just the healthiest amount of funk and soul that a 16-year-old should be brought up with. I lied to my school and said I had a doctor’s appointment so I could go.

What accomplishments are you most proud of?

On March 16th, 2017 I was officially made a Permanent Resident of Canada. After a 9-month process of application, interview, stress and anxiety, I was officially accepted (thank you, Trudeau). I had been living here under a temporary status until that day – that visa would have expired September 2017 and I would have had to move back to England. Moving to Canada and becoming a Permanent Resident are two of the most significant moments in my life. Anyone that has to endure some sort of immigration process will understand the significance of when your application is approved. It will change your life.

If this afternoon, you suddenly found yourself without anything to do and you decided to just go hang out somewhere outside (with no agenda, no appointments, no obligations), where would you go?

I would go grab a coffee at Rooster Coffee House on Broadview, Toronto. This coffee house has the most beautiful and unique view of the city. I could happily spend a ‘Ferris Bueller’s Day off’ esque day there. There’s also some sweet bars in the area and it is smack in the center of Greektown. What more is there to life than coffee, beer, and souvlaki?

What holiday or vacation moment stands out to you the most?

My Dad used to take me on caravan holidays when I was a child. It’s honestly the most British style holiday you could imagine, but also as a kid they were the best. They had kids clubs and evening shows as well as sport competitions in everything. To this day, I still remember all of the words to the club songs.

[Editor’s note: A caravan holiday is a vaca in a RV. I saved you a google search.] 

Quirkiest (yet favorite) wardrobe item?

I used to be on the Leeds University Rowing Team so had to sport a (tight) lycra onesie. I brought it with me to Canada to prove I was once an athlete.

What is your role at commonsku?

I am the Customer Success Representative here at commonsku. What I like most about my job is training new people and then reaching out/ hearing back from them in the future and seeing how far they’ve come or hearing how much commonsku has improved their life. Most challenging thing about the job is being a thesaurus on different scenarios and how people can bend and flex commonsku to ultimately benefit them.

Can you give us an idea of the types of projects you are working on right now for commonsku?

There’s always something to do in Support. Whether it is training a new company, checking in with existing customers, or answering questions to creating new support articles. Recently I’ve been rounding up folks that are interested in trialing our mobile app. I’m currently re-writing and updating all support articles so people don’t feel lost or unsupported. I’m no Bill Shakespeare, but they’re not half bad.

When you travel, what is imperative that you take with you (outside of normal hygiene products, clothes, luggage etc).

My shiny Gyarados Pokemon Card. There is literally no reason why I carry it around with me to every country I visit. I may have had a reason when I was younger, but that has long been forgotten. Now the habit is etched into my travel routine. I think I like the idea of a border agent being confused and asking me why I have it.

You have to pick three books that define who you are, what are your three?

There are 7 Harry Potter Books so I’m afraid I can’t narrow that down.

Best cup of coffee (or tea) in Toronto?

De Melo Palheta, Toronto. It’s a 2-block walk from where I live and simply has the best service and coffee in Toronto. Someone came in the other day and asked for a ‘grande’ – the barista exclaimed for the whole shop to hear that ‘we aren’t Starbucks!’ I love the brutal honesty of independent coffee shops.

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